Global logistics company DHL has temporarily suspended shipments exceeding $800 in value from businesses to individuals in the United States, citing significant delays caused by recent changes in US Customs regulations.
The suspension, which takes effect Monday, stems from a regulatory update that has led to “multi-day transit delays to the US from any origin” for parcels with declared customs values above $800, according to a statement released by the company.
The move follows a policy shift by the US government that reduced the threshold for formal customs entry processing from $2,500 to $800 as of April 5. DHL noted that this change has led to a surge in formal customs clearances, which the company said it is working to handle “around the clock.”
While the suspension affects business-to-consumer (B2C) shipments, business-to-business (B2B) deliveries will continue, though they may also experience delays.
The customs update comes amid broader trade policies under President Donald Trump’s administration, which has pursued aggressive tariff measures and revised trade regulations to address trade imbalances. In particular, the administration has targeted China, recently ending a duty-free exemption for small parcels from the country, a decision believed to impact low-cost e-commerce platforms like Shein and Temu.
DHL emphasized that the suspension is temporary but did not provide a timeline for resumption.
