GTBank has issued a heartfelt apology to its valued customers for the recent service disruptions experienced during the transition to a new core banking system.
The bank acknowledged the challenges faced by customers, including delays in transaction processing and interruptions to seamless service.
In a statement, GTBank expressed its gratitude to customers for their patience, understanding, and support during this period. The bank recognized the impact of the service disruptions on customers’ personal and business activities and thanked them for standing by the bank.
GTBank assured customers that the implementation of the new Finacle Suite of Core Banking Application Systems was necessary to improve their service experience. The bank’s goals were to remain agile, adaptable, and improve customer service.
As the bank moves forward, it has committed to upholding the highest standards of service experience that customers expect. GTBank’s efforts will be driven by a single purpose: to ensure that its relationship with customers thrives far into the future.
With the transition period now behind them, GTBank is poised to deliver seamless service experiences to its customers, reaffirming its commitment to excellence and customer satisfaction.
